How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Applewood Plumbing to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what happens afterward. It is a general template and not legal advice.

What You Can Tell Us About

You can write to us about:

• How your call or contact with Applewood Plumbing went
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a plumber we connected you with

If the Problem Is With a Provider

Plumbers in our network run independent businesses. They answer for their own estimates, pricing, work and customer service. If you are unhappy with work in your home, the usual first step is to raise it with the plumber directly and keep a written record.

Please still let us know. Feedback about providers helps keep our network honest. A provider who repeatedly falls short of our expectations may be removed from it. Keep in mind that Applewood Plumbing cannot settle contract disputes, issue refunds for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@applewood.living and include:

• Your name and the easiest way to reach you
• The date you contacted us or the plumber
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm receipt by email, usually within a few business days. We will then look into what happened, which may involve contacting the provider. After that, we will reply with what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to take another look. You can also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For concerns about plumbing work itself, your state or local plumbing licensing board may be able to help.

Contact

Email: contact@applewood.living